General Terms and Conditions

General terms and conditions and steps of contracting (purchase) on the website of Integral European Conference (

These General Terms and Conditions (hereinafter, the “GTC”) apply to purchases on the https://integraleuropeanconference website regarding the

IEC Hybrid Conference scheduled from 25 to 29 May 2022
at the time of the purchase/order.

By submitting the offer, the customer (hereinafter, the “Customer”) is required to become familiar with the provisions of the GTC and, if he fully agrees, accept the same fully and unconditionally and subject himself to the provisions hereof.

The full and latest text of the GTC is available and downloadable on the website. The Seller may amend the provisions of the GTC without a good reason at any time. In the case of such a change, the conditions of the GTC in force at the time of the order shall apply. Any change shall apply to orders submitted after its entry into force, provided, that the changes shall have no retroactive effect.

I. Seller

Name: Integrál Impulzus Kft.
Registered address: 1121 Budapest, Ördögszikla út 7.
Site: 1024 Budapest, Lövőház utca 24.
Managing director: Bence Gánti
Company registry number: 01-09-91680
Tax number: 14706644-2-43
E-mail address:
Telephone number: +36 309590306

II. Steps of online contracting (online purchases). Registration

After entering the online store, the Customer adds the selected product to the cart (“Add to cart”). Selected products added to the cart can be viewed by clicking on the “View cart” option. The Customer can change the order here.

The Customer can send the order for the selected product by clicking on the “Proceed to Checkout” option in the “View Cart” menu item.

II/1. If the Customer has already registered at the time of purchase, he can log in to finalise shopping and to finalise the sites used for payment by entering the user name/email address and password.

II/2. If the Customer has not registered yet, he must provide the following information to shop:

  • Personal data
  • Invoicing details
  • Other information concerning the order


To complete the purchase, the Customer must confirm that he has read and accepted the provisions of the GTC and the Privacy Policy by checking the appropriate box. Such acceptance is a condition to finalising the order.

The Seller shall not be responsible for any delay of shipping or other problems or problems caused by any data disclosed by the Customer incorrectly or inaccurately. The Seller shall not be responsible for any damage resulting from the Customer forgetting his password or from the Customer’s password becoming available to unauthorised persons for reasons not attributable to the Seller.

The Seller is entitled to pass its damage and costs resulting from erroneous data input by the Customer.

By clicking on the “Order” option, the Customer completes the purchase, so a contract is validly created between the Seller and the Customer. The Seller sends a confirmation of the so created contract to the e-mail address provided by the Customer. The confirmation will be recorded and stored, but no other filing takes place. Orders shall be given in English. The contract created through the order shall not constitute a written contract, as contract is concluded only in electronic form.

The contract between the parties is made for a definite period until the fulfilment of the service and the counter-service. The content of the service is published on the website of the Integral European Conference (IEC) Hybrid.

Both parties agree that e-mail message is accepted as written communication between each other.

III. Payment methods

When shopping on the website, Customers can choose from the following payment methods:

  • Electronic payment: Customers can pay through the PayPal system, by bank transfer or by using a bank card. The system forwards the Customer to the website of the payment provider, where the Customer can approve the transaction after entering the required information. In case of successful payment, the webshop will promptly notify the Customer of the purchase details. If the payment is unsuccessful, the webshop sends a notice.
  • Transfer: The Customer will receive the bank details necessary for the transfer. After the transfer is complete, the Customer will receive an e-mail about the successful transaction. Upon receipt of the purchase price, the Seller issues an invoice and sends it to the Buyer by e-mail latest within 8 (eight) days.

In case of not paying the total fee at the specified payment deadline by the Costumer, Seller shall consider this as cancellation of the contract.

IV. Service

The Seller as service provider discloses essential information concerning the service ordered, such as the time and date, location, programme and invited presenters on the website, so the Customer knows it before giving the order. The service provider is entitled to change the date and location of the event, the programme and the presenters compared to what is published on the website. In this case, the Seller shall notify the Customer in writing in advance. If the Seller implements a substantial change related to the date and place of the conference the Customer may cancel his registration within 3 days of receipt of the written notice, in which case the service provider shall refund the participation fee within 21 days. ‘Substantial change’ means only if the date and the place are changed to another place outside the settlement. The Customer’s cancellation shall take effect when it becomes available to the Seller.

Registration for the conference follows through the webshop of the website of IEC Hybrid 2022. After having applied and paid the relevant ticket, the Seller sends a personal access code to the Customer within a week before the conference.

Customers may participate on IEC Hybrid 2022 either exclusively online or partly online and partly in-person. For those who intend and can travel in accordance with the current governmental Covid regulations Seller provides the in-person Forum in Budapest as part of the Conference. The current Hungarian health regulations were taken into consideration at this decision.

Customers who disposed of tickets for the planned IEC Live conference -which could not be held due to COVID-19 pandemia- receive free admission to the Online Part of IEC Hybrid 2022 and they can give a voluntary donation to support the organizing team and costs of the Online part of the Hybrid IEC. Admission to these customers is granted upon request and a personal access code will be sent within one week prior to the event.

V. Copyright

All products of the Seller, the written material of the conference and the audio and video recordings are copyright protected.

It is prohibited to copy, distribute, publish, sell or use in any way and form the contents of the products including the online product without the prior written consent of the Seller.

IEC grants a non-transferable license to the Customer for personal use only.

Violation of copyright rules will result in the exclusion of the Customer from the conference. In this case, the Customer is obliged to destroy all copies in his possession.

VI. Termination and other rights

If the Customer is considered as a consumer under the Hungarian Civil Code, he may terminate or withdraw from the contract and holds guarantee rights for the product or the service purchased in the case of late performance in accordance with Government Decree 45/2014. (II. 26.), the provisions of which are detailed herebelow:

In case of contracts negotiated away from business premises and distance contracts, consumers shall have the right to withdraw without a cause within the time limit set out below.

Consumers may exercise the right of withdrawal or termination within fourteen days of acceptance by the Consumer or a third person other than the courier,
1) where the contract is for sales of products:
a) of the product,
b) when purchasing several products, and they were delivered at different dates, after the last item was delivered,
c) in the case a product including several items or components, after the item or component supplied last,
d) where the product is to be supplied regularly within a specified period, upon the first supply;
2) where the contract is for services, after the date of conclusion of the contract.

The provisions in Section 1) are without prejudice to the Consumer’s right to exercise his right of withdrawal during the period from the date of conclusion of the contract and the date of receipt of the product as well.

If it was the Consumer who made an offer to enter into a contract, the Consumer shall be entitled to withdraw such offer before concluding the contract, which shall end his obligation regarding the conclusion of the contract.

The Customer may terminate or withdraw from the contract between the purchase and the delivery of the product or within 14 days of receipt of the product by the Customer. If the Customer withdraws from the contract under Section 22 of Government Decree 45/2014. (II. 26.), he shall return the product to the Seller without delay, but no later than within 14 days of the notice of withdrawal. The return is fulfilled in time if the Customer sends the product before the expiry of the deadline. The costs of returning the product are borne by the Customer.

In the case of a lawful withdrawal, the Seller shall refund the Customer the payment already done, including any costs incurred in relation to fulfilment, within 14 days of becoming aware of the announcement withdrawal. The Seller may withhold the purchase value until the Customer returns the product to the Seller or as long as the Customer provides conclusive evidence to the Seller that he has returned the product.

The Customer may not exercise the right of withdrawal or termination:

  • in respect of sealed audio and video recordings, if the Customer opened the package after delivery,
  • in case of IEC Online: after having received the access code to the conference
  • after the service as a whole has been provided, if the Seller commenced performance with the customer’s prior express consent and the customer accepted that he forfeits the right of withdrawal once the service as a whole is provided.

In the case of subscribing to events organised by the Seller and/or related services (tickets, accommodation, travel and other additional services), the Customer may exercise his right of termination as follows:

If Customer terminates the contract to IEC HYBRID 2022
until 30 April 2022 a refund of 90 % is granted.
If he terminates the contract
between 1st May 2022 and the receipt of the access code to the conference:
80 % refund is granted.
Once the Customer receives the access code to the Event, no refund is granted.

Exercising the right of withdrawal

The Customer shall send his statement of clear intention to withdraw to the Seller by mail or e-mail. For this purpose, he can use Schedule 2 to Government Decree 45/2014. (II. 26.).

In case of a dispute, the Customer bears the burden of proving that he exercised the right of withdrawal in accordance with this GTC. The Seller shall confirm the receipt of the statement by e-mail. The withdrawal shall be considered as notified in time if made within the time limit defined in Section VI of the GTC, for e-mails the time of sending or for postal items the time of posting.

Information on the existence of a legal obligation for warranty and product guarantee pursuant to Schedule 3 of Government Decree 45/2014. (II. 26.):

Regarding the Conference, the Customer has the right to participate at the conference, take notes, use all material for his own purpose. The Customer is not entitled to transfer his rights based on the GTC to third party.

Customer has the right to change the name of the participant until the beginning of the conference by e-mail.

It is not allowed to take any photo, audio or video recordings for other than personal use which does not include commercial or marketing use of the same without the prior written consent of the Seller.

1. Warranty

When can you exercise your rights related warranty?

In case of defective performance, you may bring a warranty claim against the undertaking according to the provisions of the Civil Code.

What are your rights based on your warranty claim?

According to your choice, you are entitled to the following warranty claims:

You can ask for repair or replacement unless performing your choice of claim is impossible or additional costs would arise for the undertaking that are disproportionate to the performance of other claims. If you did not request, or you were not able to request, repair or replacement, you may request reducing the compensation proportionally or repair the defect or have it repaired by a third party at the undertaking’s cost or, as a last resort, withdraw from the contract as well.

You may switch your choice of warranty claim to another, however, you must bear the costs of such change, except if it was justified or the undertaking gave rise to it.

How much time is available for you to exercise your warranty rights?

You are obliged to announce the defect immediately after it is discovered, but no later than within two months after such discovery. However, please note that you may no longer enforce your warranty rights after a two-year period of limitation from the completion of the contract. In the case of second-hand things, this time is up to one year.

Against whom can you exercise your warranty rights?

You can exercise your warranty rights against the undertaking.

What other conditions are there for exercising your warranty rights?

Within six months after the performance, exercising the warranty rights has no conditions other than announcing the defect if you demonstrate that the product or service was sold or provided by an undertaking. However, after six months following the performance, you shall be obliged to prove that the defect you detected had already existed at the time of performance.

2. Product guarantee

In which cases can you exercise your rights related warranty?

In case of the defect of a movable thing (product), you may exercise your right in Section 1 or bring a product guarantee claim depending on your choice.

What are your rights based on your product guarantee claim?

Within the scope of product guarantee, you may only request the repair or the exchange of the defective product.

When is a product considered defective?

A product is considered defective if it does not meet the quality requirements at the time it is placed on the market, or it does not comply with the quality description provided by the manufacturer.

How much time is available for you to exercise your product guarantee rights?

You may exercise your rights related to product guarantee within two years after the product was placed on the market. After this deadline, you lose this right.

Against whom can the User exercise its rights related to product guarantee?

You may only exercise your rights related to product guarantee against the manufacturer or the distributor of the movable property. In case of product guarantee claims, you are the party required to prove the defect of the product.

In what cases is the manufacturer (distributor) relieved of the product guarantee obligations?

The manufacturer (distributor) shall only be relieved of the product guarantee obligation if it can prove that:

  • the product was not produced or placed on the market within the scope of its business activity, or
  • when the product was placed on the market the defect could not be discovered due to the state of scientific and technical knowledge at the time, or
  • the defect in the product is arising from by the application of legislation or a mandatory official regulation.

For exemption, it is sufficient if the manufacturer (distributor) presents only one reason.

Please note that you may not validate a warranty claim and a product guarantee claim for the same defect in parallel. However, in case your product guarantee claim is successfully validated, you will be entitled to validate your product guarantee claim against the manufacturer in respect of the replaced product or the repaired part.

Complaints handling

Customers may submit a complaint regarding the quality and safety of the product, the application of the product liability rules, the quality of the service, as well as in connection with the conclusion and the performance of the contract between the parties electronically at e-mail address. The complaint must contain:

  • The name and address of the customer
  • The product in an identifiable manner
  • The date of order
  • The date of acceptance
  • The subject of the complaint


The seller shall examine the complaint and respond on the merits in writing within 30 days. The seller shall give reasons for rejecting the complaint.

Where a complaint is rejected, the Seller shall inform the customer concerning the authority or arbitration body where he may seek a remedy. The information must include the registered seat, telephone and Internet contact and mailing address of the competent authority or arbitration board. The Seller is also obliged to inform the customer whether it will use the arbitration board procedure to settle the legal dispute.

If the Seller rejects the customer’s complaint, the Buyer shall be entitled to address the Arbitration Board provided, that opening a procedure before the Arbitration Board is subject to the consumer having attempted to settle the dispute directly with the undertaking concerned. The competence of the arbitration board includes the out-of-court settlement of disputes between consumers and undertakings, the quality and safety of the product, the application of the product liability rules, the quality of the service, as well as the conclusion and performance of contracts between the parties. The procedure is free of charge.

The arbitration board having jurisdiction for the consumer’s domicile or place of stay has competence for the procedure. Based on the request of the consumer to that end, the application can be submitted to the arbitration board for the place of performance of the contract or the registered address of the undertaking affected by the consumer dispute instead of the arbitration board for the consumer’s domicile or place of stay.

In case the consumer does not have a domestic domicile or place of stay, the jurisdiction of the arbitration board is established by the registered address of the undertaking affected by the consumer dispute or the body authorised to represent it, but the board having jurisdiction for the place of performance of the contract is also competent instead of the above arbitration board if the consumer so requests, provided, that the place of performance is inside Hungary.

Arbitration board competent for the registered address of the undertaking:

Arbitration Board operated by the Budapest Chamber of Commerce and Industry

Address: 1016 Budapest, Krisztina krt. 99.
Telephone: 06-1-488-2131
Fax: 06-1-488-2186

Please note that the European Commission operates an online dispute resolution (ODR) interface on the web for consumers who wish to submit a claim concerning products or services purchased online and would like to ask a neutral third party, that is, an alternative dispute resolution body, to handle the complaint.

The ODR platform can be reached by clicking the page.

Online dispute resolution is available in all Member States of the European Union, as well as Iceland, Norway and Liechtenstein.

The list of the online dispute resolution platform includes dispute resolution bodies that meet specific operational and quality standards and are recognised by the national authorities and notified to the European Commission.

Please also note that you may also address the consumer protection authority to resolve your consumer protection problem. The consumer protection authority is the government office. The contact information of the consumer protection authority can be found at

Vis maior clause

For the purposes of this GTC, the parties consider as vis maior any unforeseen circumstances that occur independently of the will of the parties and, therefore, adversely affect the performance of the contract or render it impossible (e.g. natural disaster, government action, epidemic), and force the time or the place of the conference or the service to be changed. In this case, the Seller refunds the participation fee paid only if the cancellation deadline under Section VI of the GTC has not expired yet, otherwise, it will re-book the participation fee paid for the changed service. After the withdrawal deadline, the participation fee will not be refunded if the time of the conference changes but the customer is unable to attend. In case of vis maior, the party impeded shall notify the other party of the occurrence of vis maior in writing immediately after becoming aware of it.

The conditions set out herein apply to the IEC Hybrid 2022 scheduled from 25 to 29 May 2022.

If any provision of the GTC is invalid, it does not invalidate the other definitions.

VII. Miscellaneous provisions

Customer attending in-person IEC Hybrid 2022 agree that he is personally responsible for his own safety and health, and has no right for indemnification for whatever reasons. Seller will follow COVID-19 safety procedures of Hungary, if there will be any in effect during the conference.

The Seller may make video and audio recordings during the conference and make them available to the public electronically. By accepting the GTC, the Customer consents to the making of video and audio recordings that do not violate his personal rights and publishing them to promote and review the conference. If the Customer refuses to consent, he should do so during his purchase of the ticket or during the registration.

Presenters of the Conference automatically agree to grant to the Seller the right to document his presentation or workshop by photo, video or audio. If Presenter does not want his presentation to be recorded, he should declare it when handling in his application for the presentation or for the workshop. By applying for presentations or workshops the Presenter grants to the Seller the right to share and distribute any of the texts, photo or video images or slides used by him during the Conference.

The website is operated and maintained by the Seller. The website is designed to allow applicants to sign up to the conferences organised by the Seller on the Internet and purchase the visual and audio materials of previous conferences.

The GTC and the contracts concluded based on the GTC are governed by Hungarian law. Government Decree 45/2014. (II. 26.) on Detailed Rules for Contracts between Consumers and Undertakings apply to the products ordered on the website and the associated rules and conditions.

The operation of the website is governed by the Hungarian Civil Code and Act CVIII of 2001 on certain aspects of electronic commerce services and information society services (“E-commerce Act”).

This GTC applies to purchases made after 27th November, 2020. Purchases made earlier are governed by the GTC then in force, with particular attention to the termination of the contract.

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